Frequently Asked Questions

Here's What You Need to Know...
*All clients MUST read FAQ prior to their appointment and will be responsible for knowing appointment expectations.

Are appointments required?

Can I call to get an estimate?

When you are with Pink Seams, we treat every gown and every bride uniquely their own! This is due to each dress being constructed completely different and each brides fit needs are specific to their own bodies combined with their gown!
If you are interested in learning more about your specific alterations estimate, we encourage booking a free consultation appointment with us. At this appointment, you will try your gown on with our lead seamstresses to discuss all of the fit needs and will have an estimate of the work associated to provide the perfect fit!

When are appointments available?

Fitting appointments and consultations are on Tuesday, Wednesday, Thursday, and Saturday.
Pickup appointments are on Thursdays, Friday, and Saturday.

Can Pink Seams clean my dress?

Pink Seams cannot clean any garments brought to us, however we can offer coupons for our cleaning partners, Trailside Dry Cleaning.

What should I bring for my appointment?

The shoes you are planning to wear for your event
The undergarments you will be wearing for your event
We will be taking measurements so we encourage you to be mindful of what you wear into your appointment so we can get the most accurate read of your perfect measurements. Attire to avoid is anything bulky (i.e. hoodies/sweatpants/oversized clothing)
Have a light snack and water before your appointment

What is the typical turnaround time?

Typical turnaround is approximately 4 weeks.
Special accommodations can be made for quicker turnaround times. Please call ahead to discuss with the seamstress.

When is payment due?

Full payment is due at your first appointment. No exceptions.
If you are unable to pay in full the day of your first fitting, you will not be able to get pinned and will automatically be rescheduled.
If you change your shoes after the hem has been pinned, you will be charged a fee of $60 for coming back in to get re-pinned.
If you change your shoes after the hem has been altered and it needs to be re-hemmed, you will pay for the full hem price again to have it re-hemmed if requested.
If you change your undergarments after you have been pinned, you will be charged a fee of $60 for coming back in to get re-pinned. This is to ensure the fit based on the pinnings from the first fitting.
If you change your undergarments after we have altered your bodice, you will be charged for the alteration adjustments to compensate for the changes.
If your shoes and or undergarments have not changed but you are requesting to come back in to get re-pinned, you will be charged a re-pinning fee of $60.
Reversal of alterations is not always possible, however if it is desired, there will be a $60 appointment fee in addition to cost of any possible reversals.
We guarantee our work! Every single time! Our team is dedicated to providing you with your perfect fit which means we don't stop until it's truly the dress of your dreams!

How do I pay for my alterations?

What are Pink Seams’ business hours?

Tuesday - Saturday 10 am - 6 pm
Special accommodations can be made for our out of town brides, please directly call us to discuss! :)

How many people can I bring to my appointment?

Please bring no more than 2 additional people to your appointment. Our studio cannot accommodate large groups of guests.

Are children allowed at my appointment?

Due to liability concerns, children under the age of 12 are not permitted at appointments.

What types of alterations are available?

Pink Seams can provide a full range of alterations for all-occasion needs. We accept all types of gowns, suits, and more.
For specific concerns, please call ahead to discuss with the seamstress.

How many appointments will I have?

Most alterations will require two appointments: a first fitting, and a final fitting/pickup appointment.
Certain alterations will require more fittings; ie if your dress needs to be taken in more than one size.
Alterations is an art not a science.

How long are appointments?

Rescheduling and Late Policy:

Rescheduling of appointments must be done at least 24 hours before your appointment time.
If you are more than 15 minutes late to your appointment, you will be required to reschedule. No exceptions.

Get in touch so we can start working together.